Cameras supplied with Magic Carpet systems are powered by 12V Power Supply's. If you are experiencing problems with connectivity or the system appears to be unresponsive to user interaction, check that the LED array on the camera is glowing red as shown below. If not, then it is likely that the Camera is either unplugged or turned off. Rule this out first before following the next series of steps!
When you are sure that the Power Supply is turned on and all connections are good we need to determine whether the issue is with the Power Supply or the Camera:
- Locate an alternative 12V PSU 1A 2.1mm DC Plug and connect to the system - if your system is under warranty or you have taken out our Package PRO Service Level Agreement we will send you a replacement - contact us.